Key Account Support Manager

Calgary, AB (view on map)

Posted 1 month ago

Job Description

Line of Service

Internal Firm Services

Industry/Sector

Energy

Specialism

IFS - Clients & Markets

Management Level

Manager

Job Description & Summary

A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our Sales and Marketing Operations team is client centric and strategises to distinctively position PwC’s brand in the marketplace and facilitate long term revenue growth. As part of our team, you’ll help with the team to report, maintain, and analyse data within customer relationship management systems.

Meaningful work you’ll be part of

 As a Key Account Support Manager you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include (but are not limited to) providing expertise across six key capabilities:

• Assist the Lead Partners on your assigned clients by owning and driving the development of the account growth strategy

• Manage the account planning process for each assigned client including a client needs assessment, related lead and opportunity identification, relationship mapping, and sales budget 

• Organize and manage ongoing business development account meetings, including management of the client opportunity pipeline and other reporting as needed

• Develop and maintain a strategic relationship map for all key client contacts and associated PwC relationship owners and drive the execution of plans for expanding and strengthening key client relationships

• Actively follow up on business development activities, leads, and opportunities with the client team, ensuring accurate and up to date information in Salesforce

• Support the execution of the firm’s client satisfaction processes and surveys on your assigned accounts

• Help the team develop and test our value propositions/win themes and ensure that these are woven through all proposal and pursuit deliverables

• Assist in the management of proposal (RFP) responses for assigned clients, through the use of effective kick-off meetings, facilitating bid/no-bid decisions, developing and managing the proposal project plan, orals support/preparation, and completing win/loss debriefs

• Be a champion of the firm’s standard business development methodology (Pursuit) and the use of sales best practices within your assigned clients

• Be an advocate and trainer for Salesforce, promoting its effective use, and support practice staff with advice and assistance on best practices

• Ensure Salesforce opportunity and contact records are accurate (stage, probability, close date, contract value, engagement margin%, client contact, etc)

• Understand the firm’s marketing plans and ensure the account team leverages marketing activities and content that relate to your assigned clients, proactively identifying campaigns and thought leadership that are relevant to the account strategy

• Attend relevant industry and PwC events, network with clients and targets, and build relationships  

Experience and skills you’ll use to solve

• A successful track record in providing effective B2B sales support to key accounts, understanding and driving client value propositions 

• Expertise in developing account strategy and plans

• Previous experience with sales best practices and methodologies

• University or college degree with a desire to pursue a career in sales, account management, or pursuit management is preferred

• Formal training in a B2B solution selling methodology is an asset 

• A proven ability to confidently build and maintain strong relationships at different levels within an organization

• Previous experience working with CRM systems and strong reporting skills

• Previous experience in developing and managing proposals in competitive processes, leveraging best practices and effective propositions to drive an increased win rate

• Effective project management and organizational skills with a high level of attention to detail

• Experience with cloud based technology platforms including G Suite and Salesforce an asset

• A team player with experience building consensus

• A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc. 

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people.  We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

What to consider before applying

• This is a 12 month/year full-time contract opportunity

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.